FAQ
Answers to Frequently Asked Questions
Desserts and Cake Types
Elegant, rich in flavour, with the right amount of sweetness that brings out the full flavour and textures of each ingredients, leaving a smooth, soft sensation lingering happily in your mouth.
Yes you can. We are an artisan bakery. If you have a specific style and flavour of cake, send us your request and we can quote you. Click here to send us your request.
Yes we do. Contact us about your requirements
We use both edible dried flowers as well as real flowers.
If you request real flowers, the cake will need to be of a reasonable size to do the flowers justice.
The stems of the flowers are wrapped, providing a protective barrier, before inserting them into the cake. This avoids any possible contamination. The flowers should be removed before serving as they are not edible.
Yes we do. We use wafer paper to create flower/leaf decorations. These are edible but it’s not recommended to eat them. They are delicate and can lose their shape quickly if in a high humidity area. If you wish to preserve the flower store in a non humid area after your celebration has finished.
Baking and Ingredients
Yes we do. This ensures the cake maintains its freshness and is full flavour when delivered to you.
We want to deliver our cakes when they are at their best.
The combination of some ingredients, along with the preparation process means the best flavours form after settling for two or three days in the fridge.
An example is the apple tart. Only when the apple compote has cooled and fused with the spices, will the cake be at their best.
Every effort is made to bake the same cake or dessert. As we use fresh ingredients, some may be out of season so we substitute them for the best alternatives creating the difference.
The same amount of love still goes into making the dessert.
Yes. Its been certified by the Manningham City Council
Allergen and specific diets
NO for those medically diagnosed as celiac.
NO for those who choose to have a gluten free diet.
To be certified as gluten free, there must be no trace of gluten products in the kitchen.
We continually clean our kitchen after baking rounds but because we use both gluten and gluten free ingredients we cannot guarantee gluten free in our desserts. Those medically diagnosed with celiac disease, must have this guarantee. That is the reason for the answer above.
The kitchen is NOT classified nut free.
Nut traces may exist in our desserts even though they do not contain nut ingredients. This is because the same equipment is used to make desserts that contain nuts. Therefore traces may remain on this equipment even after thorough cleaning.
Yes we do. Some of our existing desserts can be replaced with plant based ingredients without affecting the key aspects of the dessert, taste, flavour and texture. Send us a message requesting whether an existing dessert can be converted to vegan and we will get back to you.
Many of our desserts require dairy products such as cow milk and therefore contain lactose.
Some of these desserts can be substituted with an equivalent lactose free version or plant based ingredients, without affecting their taste, flavour and texture. Get in touch to see which dessert can be converted to lactose free
Ordering Process and Portion Sizes
Choose the dessert(s) you wish to purchase. When you reach the checkout page, click on the Delivery Date field. A list of delivery dates and time slots will display. Choose your preferred delivery window.
Once you have entered your delivery address, the system will determine if a delivery fee is applicable and include it in the total price.
When payment is made, a confirmation email will be sent along with a copy of the invoice.
If your order is a custom request, we will reply with details of the cake and cost. If you choose to go ahead, we will explain how to place the order.
The serving portion and sizes are determined by the size and shape of the cake. The cakes size, portions and dimensions are provided in the Additional Information section below the picture on the cake page.
There are two types of cake portions: coffee slices and dessert portions.
Coffee slices are approximately 2.5cm x 2.5 x 10cm (1″ x 1″ x 4”*).
These are smaller than dessert slices, because they are not the main dessert but an accompaniment with a drink for example.
Dessert slices are the main dessert of the meal, and therefore larger, approximately, 2.5cm x 5 x 10cm (1″ x 2″ x 4”*).
* The depth of the slice will be influenced by the depth of the cake or dessert
A Minimum order value of $85 is required to place an order. This ensures we provide the best desserts and service on an ongoing basis.
This is separate to any shipping costs the may be applied to an order.
Yes we do. The maximum number we cater for is 30-35 people.
We need a minimum of one months notice to prepare. Get in touch with us by clicking here to discuss your requirements.
Yes we do. Get in touch with us by clicking here do discuss your requirements
Delivery
Yes we do. This ensures the cake maintains its freshness and full flavour when delivered.
Normal deliver days are Tuesday to Saturday.
Our delivery day may vary depending on the time of year.
Monday: No Deliveries Tuesday: Morning and afternoon Wednesday: Morning and afternoon Thursday: Morning and afternoon Friday: Morning and afternoon Saturday: Morning only Sunday: No DeliveriesDelivery Days
Normally NO. We are a home based business, and organise our time between baking and delivery.
We are strict about cleanliness and hygiene and therefore limit people entering the kitchen.
We delivery to suburbs roughly within a 45 minutes radius of Warrandyte. This ensures the desserts maintain their freshness when delivered to you
When entering your address during the Checkout process, the system will advise if we deliver to your address and if a delivery fee will apply.
Suburbs we deliver include. Bulleen, Doncaster, Donvale, Park Orchards, Ringwood, Templestowe, Warrandyte
The system will prompt you at the Checkout stage. Choose a date and time that is suitable.
This date and time chosen will be listed in the order details
We will contact you to see how far you are. We will make every effort to wait and accommodate your request, but we are limited due to other deliveries that need to be made.
If no one is able to receive the cake, it will be returned to base (unless alternate arrangements can be made) and no refund will be issued.
Please note: The cake or dessert cannot be left in a safe place or with a neighbour, because we can guarantee what condition the dessert will be in when you see it.
See more information at our Delivery and Returns policy
Each request is reviewed on an individual basis.
It depends on how much notice is given, the type of dessert made and how much of a change is required. We will do our best to accommodate your request.
However, less than 24 hrs notice means it is difficult for us to change, as we have already scheduled our deliveries. Also bear in mind that if it’s a change of date, the quality of the cake may be affected.
We are a small operation and can only perform a certain number of deliveries during the day while ensuring the cake is well preserved for delivery. Depending on existing orders the delivery date you want may be pushed out a number of days.
Enter your preferred date in the notes section of the order and we will try to accommodate your request.
A delivery fee may be applied to the order at checkout, depending on the distance from our bakery in Warrandyte. The fee will be automatically calculated at checkout.
Returns and refunds
Yes you can. However depending on when it was cancelled a refund many or may not be issued.
See Terms and Conditions Page
If you are unhappy with your cake, for whatever reason, get in touch with us to explain your dissatisfaction. We will take this into consideration, but also consider that our cakes are made to the highest standard and care is taken to deliver the cake in the best condition for eating.
Proper cake storage is a key component on how the cake tastes and maintains its flavour.
Refer to the storage section under Additional Information for how best to store each cake and dessert
Unfortunately no. Given that they are a perishable and delicate food item requiring strict storage and handling protocol, it’s not possible to return.